Support

Our support team will assist you with the introduction and ongoing operation of your store management system. You can reach us on weekdays from 8:00 AM to 6:00 PM. For urgent disruptions in merchandise management operations, we provide a prioritized hotline.

Direct line to your retail support

Hotline 0677 9625763 – Prioritized fault reporting for inventory and supply chain processes Email info@shopinbordeaux.com – Inquiries regarding store data, key figures, and system configuration On-site Harald-Krenn-Gasse 3, 2136 Baden – Personal consultation for location rollouts SLA Initial response within 4 hours, critical errors in the goods flow prioritized FAQ Frequently asked questions about inventory planning, sales analysis, and supplier integration

Direct line to the RetailOps headquarters

Questions about implementation, connecting your branches, or the modules of the merchandise management system? Our team in Baden is available for you – by phone, email, or directly on site.

Send email Schedule a phone appointment Open contact form
Phone 0677 9625763
Address

Harald-Krenn-Gasse 3
2136 Baden

Availability

Mon–Fri, 8:00 AM–5:00 PM
Appointments by arrangement

Support request for your branch network

Technical issue or question about your merchandise management system?

Describe your concern as specifically as possible. Our Retail Operations team will review your report and get back to you with an initial assessment within one business day.

We will confirm receipt of your report by email. For urgent issues with inventory reconciliation, you can reach us directly at 0677 9625763.

Cookie Settings

We use cookies to ensure the website works reliably, remembers basic selections, and recognizes useful pages. You can accept, decline, or review the settings.

DE EN